Privacy policy

Effective date: April 17, 2026. This policy explains how BlitzKreativ GmbH, operating the Blitz kreativ storefront, handles personal information when you browse, create an account, purchase merchandise, or contact support. Our registered studio address is Czermaks Garten 11, 04103 Leipzig, Germany. Our Canadian commercial address, including correspondence aligned with our Google Business profile, is 1595 W Broadway 103, Vancouver, BC V6J 1W6, Canada.

Who is responsible

BlitzKreativ GmbH acts as the data controller for processing tied to the website, customer accounts, newsletters, and analytics dashboards we operate. Processors such as payment gateways, carriers, and email delivery tools process data on our instructions under written agreements.

Information we collect

We collect identifiers you provide, including name, email address, phone number, billing and shipping addresses, order contents, and payment references returned by our payment partner. Technical logs may include IP address, browser type, device identifiers, timestamps, and pages viewed. Support chats and emails are stored to resolve disputes and improve training.

Purposes and legal bases

We use your information to perform contracts, including taking payment, arranging shipment, and providing refunds. We rely on legitimate interests to detect fraud, secure our infrastructure, and measure marketing performance. Where required, we ask for consent before optional analytics or promotional email. You may withdraw marketing consent without affecting lawful processing for orders already placed.

Retention

Order records are retained for the period required by tax and commercial law in the jurisdictions that apply to each transaction. Marketing preferences and cookie consent logs are stored separately so we can demonstrate compliance. When retention periods end, we delete or irreversibly anonymise data.

International transfers

Because our teams coordinate between Germany and Canada, information may be transferred across borders. We implement safeguards such as contractual clauses and vendor reviews to maintain a level of protection comparable to applicable domestic standards.

Your rights

Depending on your location, you may have rights to access, correct, delete, port, or restrict certain processing, and to object to processing based on legitimate interests. Canadian residents may have additional rights under applicable provincial private sector law. European residents may lodge a complaint with a supervisory authority. Contact [email protected] to exercise rights; we verify identity before releasing sensitive exports.

Children

Blitz kreativ is designed for a general audience of fans. We do not knowingly collect personal information from children under thirteen without verifiable parental consent. If you believe we received such data, contact us so we can delete it promptly.

Updates

We may revise this policy when features or laws change. Material updates will be posted on this page with a new effective date. Continued use after the effective date constitutes acceptance unless local law requires explicit consent.